Digital Account Manager

Job description

Bolster is looking for a Digital Account manager with experience in digital marketing campaigns to be the key point of contact for clients across the entertainment and youth culture sector. Reporting into the Head of Client services, this role is a mix of client management and working on the tools executing your own campaigns. You will be vital to the success of each campaign and continual look to foster great relationships and partnerships with your clients.

About Bolster:

Bolster is a leading entertainment and culture marketing agency that produces world-class campaigns across a service offering including digital strategy, performance marketing, content & creative, web and experiential.

We’re known for our work in music & entertainment for clients like Splendour in the Grass, Laneway Festival and Sydney Film Festival, but the fastest-growing part of our business is our work with cultures brands such as YouTube Music, Depop, Tiger Beer, Red Bull and Puma.

Whilst overseeing the digital output for your clients, you would also be involved in bringing integrated projects to life from other departments.

To get a sense of the Bolster culture and approach, our handbook is a great place to start.


You will manage client relationships whilst also overseeing and managing your own projects. Additionally, you'll brief and collaborate with our other service streams in content, creative and web to make sure our clients receive the best possible experience and campaign performance.

This will require an ability to think strategically about what platforms and publishers their audiences are on, report back on campaign success and industry trends.

Other tasks include:

  • Create online media plans, ad copy & ad schedules
  • Manage paid campaigns across Facebook, Google + other where relevant
  • Buy & traffic media across various platforms & publishers
  • Always keeping up to date with the latest in digital advertising technologies to educate clients and colleagues
  • Consult and collaborate with other team members in ideation and brainstorming for clients
  • Run social media and influencer campaigns from end to end: from assisting with client management, execution, reporting and optimising
  • Plan and maintain content schedules for multiple clients across multiple media platforms
  • Presenting and pitching to clients
  • Identify opportunities for new business with new and existing clients
  • Continually look for ways to improve the client experience

The experience we are looking for:

We are looking for someone with at least 2-3 years in client-facing roles in digital / social agencies with experience across Facebook ads, Google Ads and Analytics. Bonus points if you have experience in wider media planning, TikTok and organic social media management. 

Bolster has a strong focus on hiring for our collaborative culture, love of music, and digital marketing. You'll work closely with teams in sales, creative and content production and always striving to do the best work possible and have a good time doing it.

Bolster will be great for you because:

  • We have 6 + years of proven success to lean on, yet so much more growing to do which you can play a part in.
  • You’ll get to work with clients and projects that talk to consumers (and likely your) passion points.
  • We value our people, their growth and diversity in ideas
  • An excellent client portfolio that is always expanding
  • Great people and culture where everyone loves working together
  • You’ll also get to work across departments developing ideas with creatives, festival activation crew members, designers, data analytics lovers and business growth experts.

Sound like a match? Please apply or email for more info.